Privacy Policy
How KIST Performance Group collects, uses, stores and protects your personal information.
Who We Are
KIST Performance Group is the trading name of Carl Kirby, trading as KIST Consulting UK, a sole trader based in Stone, Staffordshire. Throughout this policy, “KIST”, “we”, “our” and “us” refer to KIST Performance Group.
Our business address is:
2 Horn Lane
Stone
Staffordshire
ST15 0FH
For the purposes of UK data protection legislation, Carl Kirby is the Data Controller. If you have any questions about this policy please contact kistconsultinguk@gmail.com.
Information We Collect
The information we collect depends on how you interact with KIST.
Website enquiries
Name, organisation, email address, telephone number and any information you choose to provide when contacting us.
Business Performance Assessments
Contact details, business information, consultant observations, interview notes, documents supplied during an assessment, photographs, quotations, booking confirmations, invoices and payment records.
How We Use Your Information
We use personal information to:
• Respond to enquiries and answer questions about our services.
• Arrange consultancy engagements and Business Performance Assessments.
• Deliver reports, recommendations and Business Performance Scores.
• Manage quotations, invoices and payments.
• Provide ongoing consultancy support where requested.
• Meet our legal, regulatory and accounting obligations.
Our Legal Basis For Processing
We process personal information because:
• It is necessary to perform a contract with our clients.
• It is necessary for our legitimate business interests.
• It is required to comply with legal obligations.
• You have provided your consent where this is required.
Confidential Assessment Information
Every Business Performance Assessment is conducted under strict commercial confidentiality. Information collected during an engagement is used solely to deliver the agreed consultancy services and produce your Business Performance Score, report and recommendations.
We will never publish, reference or disclose a client’s identity, Business Performance Score, assessment findings or commercial information without their explicit written permission unless required to do so by law.
AI Assisted Services
KIST may use artificial intelligence to assist with answering questions about a client’s own assessment evidence and producing draft summaries.
Only the minimum information necessary to complete the requested task is processed. Photographs, uploaded documents and confidential business information are not shared unless required to provide the requested functionality.
Where Information Is Stored
Client information is stored using secure cloud services and protected through user authentication, encrypted connections where available and appropriate access controls.
International Transfers
Some technology providers used by KIST may process information outside the United Kingdom. Where this occurs, appropriate safeguards are implemented in accordance with UK data protection legislation.
How Long We Keep Information
We retain client records for as long as reasonably necessary to deliver our services, comply with legal obligations and allow meaningful comparison between future Business Performance Assessments.
Financial records are retained in accordance with UK legal and tax requirements.
Your Rights
Under UK data protection law you have the right to:
• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where appropriate.
• Restrict or object to certain processing activities.
• Request a portable copy of your information.
To exercise any of these rights, please contact kistconsultinguk@gmail.com.
If you remain dissatisfied with how we handle your information, you have the right to complain to the Information Commissioner’s Office (ICO).
Cookies
This website uses cookies to improve functionality, understand website usage and enhance your browsing experience. Full details are available in our Cookie Policy.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations. The latest version published on this website always applies.
Contact Us
Email
kistconsultinguk@gmail.com
Business Address
KIST Performance Group
2 Horn Lane
Stone
Staffordshire
ST15 0FH
