Terms and Conditionsof Business and Website Use

TERMS AND CONDITIONS OF BUSINESS AND WEBSITE USE

Effective date: 4 August 2026

Important business information

KIST Performance Group is the trading name of Carl Kirby, trading as KIST Consulting UK.

Throughout these Terms, “KIST”, “we”, “our” and “us” refer to KIST Performance Group.

Business structure: Sole trader

Company number: Not applicable — sole trader, not a registered company

Registered office: Not applicable — sole trader

Principal business address: 2 Horn Lane, Stone, Staffordshire, ST15 0FH

Email: kistconsultinguk@gmail.com

Website: kistconsulting.co.uk

In these Terms, “KIST”, “we”, “us” and “our” mean the business identified above.

“Client”, “you” and “your” mean the business, organisation or individual purchasing Services from KIST.

These Terms are intended primarily for business clients acting for purposes connected with their trade, business, profession or organisation.

PART ONE

CLIENT TERMS AND CONDITIONS

1. Application of these Terms

1.1 These Terms apply to all consultancy, assessment, analysis, reporting, planning, workshop and related professional services provided by KIST.

1.2 The precise Services, Deliverables, Fees, timetable and payment arrangements for an engagement will be described in a written proposal, quotation, engagement letter or statement of work issued by KIST. This is referred to in these Terms as the “Proposal”.

1.3 The contract between KIST and the Client consists of:

1. the Proposal;
2. any agreed data processing schedule;
3. these Terms; and
4. any other document expressly incorporated into the Proposal.

1.4 If there is a conflict between these documents, the Proposal will take priority, followed by any data processing schedule, followed by these Terms.

1.5 No terms contained in a Client purchase order, procurement document or other Client document will apply unless KIST has expressly accepted them in writing.

2. Formation of the contract

2.1 A Proposal issued by KIST is an invitation to enter into a contract and may be withdrawn or amended before acceptance.

2.2 A contract will be formed when the first of the following occurs:

1. the Client signs or accepts the Proposal;
2. the Client confirms acceptance by email;
3. the Client pays a deposit or invoice relating to the Services;
4. the Client books or permits KIST to begin the Services; or
5. KIST begins providing the Services at the Client’s request.

2.3 The person accepting the Proposal on behalf of the Client confirms that they have authority to bind the Client.

2.4 Unless the Proposal states otherwise, a Proposal will remain valid for 30 days from its issue date.

3. The Services

3.1 KIST will provide the Services described in the Proposal using reasonable care and skill.

3.2 Depending on the engagement, the Services may include:

1. identification of the Client’s business objectives and desired outcomes;
2. development of an initial Consultancy Hypothesis to guide the assessment;
3. leadership interviews, stakeholder discussions and site observations;
4. review of relevant documents, systems and operational evidence;
5. an evidence based assessment using the KIST Performance Framework;
6. independent consultant observations recorded throughout the engagement;
7. calculation of a Business Performance Score and discipline level findings;
8. identification of strengths, risks, constraints and commercial opportunities;
9. preparation of an Executive Business Performance Report;
10. development of a prioritised 90 Day Action Plan with recommended owners and review dates;
11. presentation of findings and recommendations; and
12. separately agreed consultancy, implementation support or reassessment services.

3.3 KIST may determine the method, sequencing and professional approach used to deliver the Services, provided this remains consistent with the Proposal.

3.4 Any dates given for completion are reasonable estimates unless the Proposal expressly identifies a date as a fixed contractual deadline.

3.5 Unless the Proposal specifically states otherwise, the engagement does not include:

1. implementation of recommendations;
2. management of the Client’s employees or suppliers;
3. continuous monitoring of Client performance;
4. tracking whether actions have been completed;
5. ongoing access to a KIST dashboard or software platform;
6. ongoing consultancy support;
7. preparation of policies or legal documents;
8. annual reassessment; or
9. certification, accreditation or regulatory approval.

3.6 Follow up support, implementation assistance and reassessments may be purchased under a separate Proposal.

4. Scope and changes

4.1 KIST will only be responsible for work that falls within the agreed scope.

4.2 Either party may request a change to the scope, timetable or Deliverables.

4.3 KIST will not be required to carry out additional or changed work until any impact on Fees, expenses and timing has been agreed.

4.4 Where urgent additional work is requested and KIST agrees to proceed before a formal variation is signed, the additional work may be charged at KIST’s current daily or hourly rate.

4.5 KIST may make minor changes to the delivery method where these do not materially reduce the Services or Deliverables.

5. Client responsibilities

5.1 The Client must:

1. provide complete, accurate and timely information;
2. identify relevant personnel, locations and records;
3. arrange appropriate access to premises, systems and documents;
4. ensure that employees and representatives are reasonably available;
5. disclose material facts that could affect the assessment;
6. obtain any internal permissions required for KIST to access information;
7. provide a safe working environment during site visits;
8. comply with applicable health and safety requirements; and
9. make decisions and provide approvals without unreasonable delay.

5.2 KIST is entitled to rely on information supplied by the Client and is not required to independently verify every document, statement or representation.

5.3 The Client remains responsible for the accuracy and lawfulness of information supplied to KIST.

5.4 The Client must not knowingly provide personal data, confidential information or commercially sensitive information that is unnecessary for the Services.

5.5 Where possible, personal information should be anonymised or redacted before it is supplied to KIST.

5.6 The Client must inform KIST promptly if any supplied information becomes inaccurate, incomplete or misleading.

5.7 KIST will not be responsible for delays, additional costs or inaccurate findings caused by:

1. incomplete or inaccurate information;
2. restricted access;
3. unavailable personnel;
4. delayed Client decisions;
5. undisclosed circumstances; or
6. a failure by the Client to meet its responsibilities.

6. Assessments, scores and reports

6.1 A KIST assessment represents a professional evaluation based on the evidence reasonably available during the engagement.

6.2 Assessments may involve sampling and will not necessarily examine every transaction, employee, process, record or location.

6.3 A Business Performance Score and any discipline score reflect the Client’s position at the relevant assessment date.

6.3A Recommendations are prioritised according to the Client’s stated objectives, the supporting evidence gathered during the engagement and the potential commercial impact identified by KIST.

6.4 Scores may change when:

1. additional information becomes available;
2. business circumstances change;
3. recommendations are implemented;
4. risks materialise;
5. the assessment scope changes; or
6. KIST updates its methodology.

6.5 A score is not a certification, credit rating, audit opinion, regulatory approval, investment recommendation or guarantee of future performance.

6.6 Reports and recommendations are prepared for the Client and for the purpose stated in the Proposal.

6.7 Unless expressly agreed in writing, KIST’s work does not constitute:

1. legal advice;
2. tax advice;
3. accounting or audit advice;
4. regulated financial advice;
5. health and safety certification;
6. regulatory or compliance certification;
7. cyber security certification; or
8. an assurance opinion.

6.8 The Client should obtain advice from an appropriately qualified professional before acting on matters requiring specialist legal, financial, tax, regulatory, employment, health and safety or technical advice.

6.9 KIST does not guarantee that implementing a recommendation will produce a particular financial, operational, commercial or organisational result.

6.10 The Client remains responsible for deciding whether, when and how to implement any recommendation.

7. Draft Deliverables and approval

7.1 KIST may provide a draft report or other draft Deliverable for factual review.

7.2 The Client must identify any material factual error within five Business Days of receiving the draft unless another period is stated in the Proposal.

7.3 Requested changes must relate to factual accuracy. KIST is not required to alter its professional opinion, scoring or recommendations merely because the Client disagrees with them.

7.4 If no material factual corrections are received within the review period, KIST may treat the draft as accepted and issue the final version.

7.5 Additional revisions, new information or changes requested after the review period may be treated as additional work.

8. Fees and expenses

8.1 The Client must pay the Fees specified in the Proposal.

8.2 Unless stated otherwise:

1. Fees are exclusive of VAT;
2. VAT will be added where legally applicable;
3. invoices are payable within 14 calendar days;
4. the Client must pay any agreed deposit before work begins; and
5. KIST is not required to reserve assessment dates until the deposit has been received.

8.3 Reasonable travel, accommodation, venue, subsistence, printing and other external expenses may be charged where these are identified in the Proposal or approved by the Client.

8.4 The Client must pay invoices in full without deduction, withholding, counterclaim or set off, except where required by law.

8.5 The Client must notify KIST of a genuine invoice dispute within seven calendar days of the invoice date, explaining the amount disputed and the reasons for the dispute.

8.6 The undisputed part of an invoice must still be paid by its due date.

8.7 KIST may suspend Services or withhold Deliverables while an invoice remains overdue.

8.8 KIST may charge statutory interest, compensation and reasonable recovery costs on overdue commercial payments where permitted by law.

9. Deposits

9.1 Any deposit required by the Proposal will be credited against the total Fees.

9.2 A deposit secures KIST’s availability and allows preparatory work to begin.

9.3 If the Client cancels, KIST may retain or apply the deposit against:

1. work already completed;
2. time reserved;
3. expenses incurred;
4. external commitments entered into; and
5. any applicable cancellation charge.

9.4 KIST will not retain more than the amount properly due under the contract.

10. Rescheduling and cancellation by the Client

10.1 A request to change an agreed visit, workshop, meeting or assessment date must be made in writing.

10.2 Unless the Proposal states otherwise, the following rescheduling or cancellation charges may apply:

1. ten or more Business Days before the agreed date: no cancellation charge, except for work completed and non recoverable expenses;
2. between five and nine Business Days before the agreed date: 25 per cent of the Fees allocated to the affected activity;
3. between two and four Business Days before the agreed date: 50 per cent of the Fees allocated to the affected activity; and
4. less than two Business Days before the agreed date, failure to attend, or failure to provide agreed access: 100 per cent of the Fees allocated to the affected activity.

10.3 KIST may choose to credit part of a cancellation charge against a replacement booking completed within 30 days, but is not required to do so.

10.4 KIST will take reasonable steps to reduce avoidable losses resulting from a cancellation.

10.5 Cancellation of one activity does not automatically cancel the whole engagement.

11. Cancellation or postponement by KIST

11.1 KIST may reschedule an activity where reasonably necessary because of illness, emergency, travel disruption, safety concerns, Client delay or circumstances outside KIST’s reasonable control.

11.2 KIST will give as much notice as reasonably practicable and will offer an alternative date.

11.3 If KIST permanently cancels Services that have been paid for but not delivered, KIST will refund the relevant amount.

11.4 KIST will not be responsible for indirect costs incurred by the Client because of a reasonable postponement.

12. Intellectual property

12.1 Each party retains ownership of intellectual property it owned or developed independently before the engagement.

12.2 The Client retains ownership of its own documents, information, branding, systems and materials supplied to KIST.

1. the KIST Performance Framework;
2. the KIST consultancy methodology;
3. the Consultancy Hypothesis methodology;
4. the Business DNA methodology;
5. Business Performance Indicators and assessment questions;
6. consultant guidance, evidence criteria and observation frameworks;
7. scoring methods and weighting;
8. report structures, templates and improvement planning methodology;
9. software, analytical tools and AI assisted consultancy systems;
10. training materials;
11. benchmarking structures;
12. graphics, visualisations and branding; and
13. any improvement, development or enhancement of those materials.

12.4 Once all Fees have been paid, KIST grants the Client a non exclusive, non transferable licence to use the final Deliverables for the Client’s own internal business purposes.

12.5 The Client must not, without KIST’s written permission:

1. sell, license or commercially exploit a Deliverable;
2. reproduce the KIST methodology;
3. copy assessment questions or scoring criteria;
4. remove KIST branding or copyright notices;
5. represent that a KIST score is a formal certification;
6. publish a report or score publicly;
7. provide a report to a third party for that third party to rely upon; or
8. use a Deliverable to develop a competing assessment product.

12.6 The Client may share a Deliverable internally with its employees, directors, professional advisers, insurers, funders or auditors where they have a legitimate need to see it and understand that they may not rely upon it as if they were the Client.

12.7 KIST may withhold permission to publish a score or report where the proposed use could be misleading, incomplete or damaging to the integrity of the KIST methodology.

13. Client name, logo and case studies

13.1 KIST will not publicly identify the Client or use the Client’s name, logo or testimonial without permission.

13.2 Any permission may specify the wording, format, platform and period of use.

13.3 The Client may withdraw permission for future use by giving reasonable written notice.

13.4 Withdrawal will not require KIST to recall or destroy materials already lawfully published.

14. Confidentiality

14.1 Each party must keep the other party’s Confidential Information confidential.

14.2 Confidential Information includes business plans, financial information, pricing, employee information, customer information, processes, systems, reports, findings and information marked or reasonably understood to be confidential.

14.3 Confidential Information may only be used for performing or receiving the Services.

14.3A KIST will not disclose the existence of an engagement, the identity of a Client, a Business Performance Score or any assessment findings without the Client’s prior written consent unless required by law.

14.4 A party may disclose Confidential Information:

1. to employees, advisers and contractors who need it and are subject to confidentiality obligations;
2. where required by law, court order or a regulator;
3. where the other party has given written permission; or
4. where the information has been lawfully anonymised and can no longer identify the other party.

14.5 Confidentiality obligations do not apply to information that:

1. is already lawfully public;
2. was already lawfully held without restriction;
3. was received lawfully from another source;
4. was independently developed; or
5. is released with written permission.

14.6 These confidentiality obligations continue after the engagement ends.

15. Anonymised and aggregated information

15.1 KIST may use information derived from engagements to improve its methodologies, produce aggregated analysis and develop benchmarking information.

15.2 KIST will only do this where the information has been anonymised or aggregated so that the Client and identifiable individuals cannot reasonably be identified.

15.3 KIST will not publish identifiable Client findings without written permission.

16. Data protection

16.1 Each party must comply with applicable data protection law.

16.2 In most engagements, each party will act as an independent controller for the personal information it collects and uses for its own business purposes.

16.3 Where KIST processes personal data solely on the Client’s documented instructions, the parties will enter into an appropriate data processing agreement before that processing begins.

16.4 The Client confirms that it has a lawful basis for providing personal data to KIST and that any required privacy information has been given to affected individuals.

16.5 The Client must not provide special category data or highly sensitive personal information unless:

1. it is necessary for the Services;
2. KIST has agreed to receive it; and
3. appropriate safeguards have been agreed.

16.6 KIST may use trusted technology providers, including artificial intelligence, to assist with analysing assessment evidence, generating summaries and supporting consultancy activities. Final findings, recommendations and reports remain subject to consultant review and professional judgement.

16.7 Further information about KIST’s handling of personal information is contained in the KIST Privacy Notice.

17. Subcontractors and associates

17.1 KIST may use suitably qualified employees, associates or subcontractors to assist with the Services.

17.2 KIST remains responsible for the Services provided under the contract.

17.3 KIST will ensure that relevant confidentiality and data protection obligations apply to anyone assisting with the engagement.

18. Independence and conflicts

18.1 KIST provides independent professional observations and recommendations.

18.2 KIST may provide services to other organisations, including organisations operating in the same sector as the Client, provided Client Confidential Information is protected.

18.3 The Client must disclose any known conflict of interest that could materially affect the engagement.

18.4 KIST will disclose any conflict that it reasonably considers material and will discuss appropriate safeguards with the Client.

19. No employment, agency or partnership

19.1 KIST is an independent contractor.

19.2 Nothing in the contract creates an employment relationship, agency, partnership, fiduciary relationship or joint venture between KIST and the Client.

19.3 Neither party may make commitments or representations on behalf of the other without written authority.

20. Liability

20.1 Nothing in these Terms excludes or limits liability for:

1. death or personal injury caused by negligence;
2. fraud or fraudulent misrepresentation;
3. deliberate misconduct; or
4. any liability that cannot lawfully be excluded or limited.

20.2 Subject to clause 20.1, KIST will not be liable for:

1. indirect or consequential loss;
2. loss of profit;
3. loss of revenue;
4. loss of anticipated savings;
5. loss of business opportunity;
6. loss of goodwill;
7. loss caused by a decision made by the Client;
8. loss caused by information supplied by the Client;
9. loss resulting from a failure to implement recommendations; or
10. loss arising from changes occurring after the assessment date.

20.3 KIST will not be responsible for the acts, omissions, advice, products or services of any third party recommended or referred to in a Deliverable.

20.4 Subject to clause 20.1, KIST’s total aggregate liability arising from an engagement will not exceed the total Fees paid by the Client under the relevant Proposal for the engagement giving rise to the claim.

20.5 The liability cap should be stated in the Proposal where a different cap applies to a particular engagement.

20.6 Each party must take reasonable steps to reduce any loss it suffers.

20.7 No third party may rely on KIST’s Services or Deliverables without a separate written reliance agreement signed by KIST.

21. Insurance

21.1 KIST will maintain insurance that it reasonably considers appropriate for its business and Services.

21.2 Details of relevant insurance cover may be provided on reasonable request, subject to commercial confidentiality.

22. Suspension

22.1 KIST may suspend the Services where:

1. an invoice is overdue;
2. the Client has not provided required information or access;
3. KIST reasonably believes that continuing would be unsafe or unlawful;
4. there is a material confidentiality or data protection concern;
5. the Client behaves abusively or unreasonably towards KIST personnel; or
6. the Client is otherwise in material breach of the contract.

22.2 KIST will normally provide reasonable notice and an opportunity to remedy the issue unless urgent suspension is necessary.

22.3 Suspension does not remove the Client’s obligation to pay for work already completed, reserved time or costs incurred.

23. Termination

23.1 Either party may terminate the contract immediately by written notice if the other party:

1. commits a material breach that cannot be remedied;
2. fails to remedy a remediable material breach within 14 days after written notice;
3. becomes insolvent or ceases trading; or
4. engages in unlawful, fraudulent, abusive or seriously damaging conduct connected with the engagement.

23.2 KIST may terminate the contract if an invoice remains unpaid for more than 14 days after written notice that payment is overdue.

23.3 The Client may terminate an engagement for convenience by giving written notice, but must pay:

1. Fees for work completed;
2. Fees for work in progress;
3. committed expenses;
4. applicable cancellation charges; and
5. reasonable costs resulting from early termination.

23.4 On termination, KIST may issue an invoice for all outstanding amounts.

23.5 Clauses concerning payment, confidentiality, intellectual property, liability, data protection and third party reliance will continue after termination.

24. Events outside reasonable control

24.1 Neither party will be in breach of the contract because of delay or failure caused by an event outside its reasonable control.

24.2 Such events may include severe weather, fire, flood, epidemic, pandemic, transport disruption, utility failure, cyber incident, industrial action, government action, civil emergency or serious illness.

24.3 The affected party must notify the other party and take reasonable steps to reduce the effect of the event.

24.4 If the event prevents material performance for more than 30 days, either party may terminate the affected Services by written notice.

25. Complaints

25.1 The Client should raise concerns as soon as reasonably possible so that KIST has an opportunity to investigate and respond.

25.2 Complaints should be sent to:

Email: kistconsultinguk@gmail.com

25.3 The complaint should explain:

1. the relevant engagement;
2. what happened;
3. the outcome sought; and
4. any supporting information.

25.4 KIST will acknowledge a formal complaint and aim to provide a substantive response within ten Business Days.

26. Disputes

26.1 The parties will first attempt to resolve any dispute through good faith discussion between authorised representatives.

26.2 If the dispute remains unresolved, either party may propose independent mediation.

26.3 Nothing in this clause prevents either party from seeking urgent court relief, recovering an undisputed debt or protecting confidential information or intellectual property.

27. Notices

27.1 Formal notices must be sent by email or post to the contact details stated in the Proposal or these Terms.

27.2 A notice sent by email will be treated as received on the next Business Day, provided no delivery failure notification is received.

27.3 A notice sent by tracked post will be treated as received two Business Days after posting.

28. General provisions

28.1 The contract constitutes the entire agreement relating to the engagement and replaces previous discussions or representations about the same subject.

28.2 Neither party relies on a statement not included in the contract, except that this does not limit liability for fraud.

28.3 A change to the contract must be agreed in writing.

28.4 A failure or delay in exercising a right does not waive that right.

28.5 If a provision is found invalid or unenforceable, the remaining provisions will continue.

28.6 The Client may not transfer the contract without KIST’s written permission.

28.7 KIST may transfer the contract as part of a genuine restructuring, incorporation, merger or sale of its business, provided this does not materially reduce the Client’s rights.

28.8 A person who is not a party to the contract has no right to enforce it.

29. Governing law and jurisdiction

29.1 The contract and any dispute or claim arising from it will be governed by the law of England and Wales.

29.2 The courts of England and Wales will have exclusive jurisdiction, subject to any mediation or other dispute process agreed by the parties.

PART TWO

WEBSITE TERMS OF USE

30. Acceptance of the Website Terms

30.1 These Website Terms apply when you access or use kistconsulting.co.uk.

30.2 By using the website, you agree to comply with these Website Terms.

30.3 If you do not agree with them, you should stop using the website.

31. Information about the website

31.1 The website provides general information about KIST, its assessment framework, consultancy Services, reports, resources and ways to contact or book an enquiry.

31.2 Website content is provided for general information only.

31.3 Website content does not constitute professional advice and should not be relied upon as a substitute for advice based on your organisation’s particular circumstances.

31.4 Viewing the website or submitting an enquiry does not create a client relationship.

31.5 A contract for Services is only formed in accordance with Part One of these Terms.

32. Website availability

32.1 KIST aims to keep the website available and accurate but does not guarantee uninterrupted or error free access.

32.2 KIST may suspend, withdraw, restrict or change any part of the website without notice.

32.3 KIST is not responsible for website unavailability caused by maintenance, hosting providers, internet disruption, security incidents or circumstances outside its reasonable control.

33. Accuracy of website content

33.1 KIST takes reasonable care when preparing website content.

33.2 Business information, service descriptions, methodologies, prices, availability and examples may change.

33.3 Any example score, report, case study, recommendation, financial outcome, business objective or assessment finding shown on this website is illustrative unless expressly identified as a genuine client engagement published with the Client’s permission.

33.4 Website content should not be interpreted as a promise that every Client will receive the same score, recommendation, result or improvement.

33.5 Where website content conflicts with an accepted Proposal, the Proposal will take priority for that engagement.

34. Intellectual property on the website

34.1 Unless stated otherwise, KIST owns or is licensed to use the intellectual property appearing on the website.

34.2 This includes text, branding, logos, layouts, graphics, assessment descriptions, methodologies, report examples, downloads, images, software and other content.

34.3 You may view and print reasonable extracts for your own internal and non commercial use.

34.4 You must not, without written permission:

1. reproduce substantial website content;
2. copy the KIST assessment framework;
3. extract assessment questions or scoring criteria;
4. modify or commercially exploit website content;
5. create derivative assessment products;
6. remove copyright or branding notices;
7. use KIST branding in a misleading way; or
8. suggest that KIST endorses your organisation, product or service.

35. Acceptable website use

35.1 You must not use the website:

1. unlawfully or fraudulently;
2. to introduce malware or harmful code;
3. to attempt unauthorised access;
4. to interfere with website operation or security;
5. to scrape, extract or harvest content or data at scale;
6. to impersonate another person or organisation;
7. to send abusive, misleading or unlawful communications; or
8. to infringe intellectual property, confidentiality or privacy rights.

35.2 KIST may restrict or block access where misuse is suspected.

36. Links to other websites

36.1 The website may contain links to websites or services operated by other organisations.

36.2 Links are provided for convenience and do not necessarily mean that KIST approves or endorses the linked content.

36.3 KIST does not control third party websites and is not responsible for their availability, security, accuracy, privacy practices or content.

37. Links to the KIST website

37.1 You may link to publicly available pages on the KIST website in a fair and lawful manner.

37.2 You must not:

1. create a misleading association with KIST;
2. suggest endorsement where none exists;
3. frame the website within another website;
4. link from unlawful or offensive content; or
5. damage KIST’s reputation.

37.3 KIST may withdraw linking permission.

38. Downloads and resources

38.1 Any guide, checklist, template or resource made available through the website is provided for general information.

38.2 Unless stated otherwise, resources are licensed for the recipient’s own internal use.

38.3 Resources must not be resold, republished, distributed commercially or represented as the recipient’s own work.

38.4 KIST does not guarantee that a general resource will be suitable for every business or circumstance.

39. Website liability

39.1 Nothing in these Website Terms excludes liability that cannot lawfully be excluded.

39.2 KIST will not be responsible for loss arising solely from reliance on general website content where no professional engagement has been agreed.

39.3 Business users are responsible for obtaining appropriate professional advice before acting on website information.

39.4 KIST is not responsible for loss caused by viruses, malicious code or other harmful material introduced by third parties, although KIST will take reasonable steps to maintain website security.

40. Privacy and cookies

40.1 Personal information collected through the website will be handled in accordance with the KIST Privacy Notice.

40.2 The use of cookies and similar technologies will be explained in the KIST Cookie Notice.

40.3 These Terms do not replace the Privacy Notice or Cookie Notice.

41. Changes to these Terms

41.1 KIST may update these Terms to reflect changes to its Services, website, business arrangements or legal obligations.

41.2 The version published on the website will apply to website use from its effective date.

41.3 Changes to an existing Client engagement will not apply retrospectively unless agreed by the parties or required by law.

42. Contacting KIST

Questions about these Terms should be sent to:

KIST Performance Group

Email: kistconsultinguk@gmail.com

Address: 2 Horn Lane, Stone, Staffordshire, ST15 0FH

Last updated: 4 August 2026