Strategy & Direction
Helping AnswerKey Questions
- Is the business moving in the right direction?
- Are objectives clearly defined?
- Is everyone aligned behind the same priorities?
- Is long term growth being planned?
BUSINESS PERFORMANCE CONSULTANCY
Measure What Matters. Improve What Counts. Grow With Confidence.
Whether you want to increase revenue, improve profitability, attract more customers or prepare your business for growth, KIST identifies what’s holding you back and delivers a clear, evidence based plan to move your business forward.
250+
Performance Indicators
11
Business Disciplines
100%
Evidence based
THE KIST PERFORMANCE FRAMEWORK
Every Great Business Leaves Clues.
Every business leaves clues about what’s driving success and what’s holding it back. Hidden within your customer journey, operations, finances, technology and leadership are opportunities to increase revenue, improve efficiency and strengthen long term performance. KIST helps you uncover those opportunities, understand what’s causing them and prioritise the actions that will have the greatest commercial impact.
Our role isn’t simply to assess your business. It’s to identify what’s limiting performance, uncover where the greatest opportunities exist and provide a practical roadmap that helps you achieve your business goals.
Discover
We use more than 250 evidence based Business Performance Indicators to uncover hidden opportunities, identify performance gaps and highlight where your business could increase revenue, improve efficiency or reduce unnecessary cost.
Understand
Every opportunity is analysed across eleven interconnected business performance disciplines, allowing us to identify the root causes behind challenges rather than simply treating the symptoms.
Improve
Your Business Performance Score is only the beginning. Every assessment produces a prioritised improvement roadmap focused on the actions most likely to increase performance, strengthen resilience and deliver measurable commercial results.
HOW KIST BUILDS THE COMPLETE PICTURE
Every Business Challenge Has A Cause.
Every business owner has goals. Whether you want to increase revenue, improve profitability, attract more customers, reduce unnecessary cost or prepare for growth, KIST examines every area influencing business performance. By connecting evidence across eleven Business Performance Disciplines, we identify the root causes behind today’s challenges and the opportunities most likely to improve tomorrow’s results.
Leadership & Accountability
Helping AnswerKey Questions
- Are leaders driving performance?
- Are responsibilities clear?
- Is communication supporting success?
- Is accountability embedded?
Operations & Process
Helping AnswerKey Questions
- Where is time being lost?
- Which processes create inefficiency?
- How can productivity improve?
- Where are unnecessary costs occurring?
Customer Experience
Helping AnswerKey Questions
- Why do customers choose you?
- Where are customers being lost?
- How can loyalty increase?
- How can referrals improve?
People & Capability
Helping AnswerKey Questions
- Do people have the tools to succeed?
- Are performance expectations clear?
- Is culture supporting growth?
- Where can capability improve?
YOUR BUSINESS IMPROVEMENT ROADMAP
Turning Evidence Into Better Business Decisions
Our role isn’t simply to assess your business. We identify what’s limiting performance, uncover where the greatest opportunities exist and prioritise the improvements most likely to increase revenue, improve efficiency and strengthen long term growth.
BUSINESS PERFORMANCE SCORE
82
Evidence Based Insight
Your score provides an independent benchmark and forms the foundation for a prioritised improvement roadmap.
Finance & Commercial Performance
Helping AnswerKey Questions
- Where is profit being lost?
- Are prices supporting growth?
- Is cash flow restricting progress?
- How can commercial performance improve?
Sales & Marketing
Helping AnswerKey Questions
- Why aren’t more enquiries becoming customers?
- Is marketing delivering measurable return?
- How can conversion improve?
- Is pricing supporting profitability?
Technology & Systems
Helping AnswerKey Questions
- Is technology saving time?
- What could be automated?
- Are systems supporting growth?
- Where are digital opportunities?
AI Readiness & Automation
Helping AnswerKey Questions
- Where can AI improve productivity?
- Which repetitive tasks can be automated?
- How can technology support future growth?
- Where is innovation creating competitive advantage?
Risk, Compliance & Resilience
Helping AnswerKey Questions
- What could disrupt the business?
- Where does unnecessary risk exist?
- How resilient is the organisation?
- How can future risk be reduced?
Growth, Innovation & Improvement
Helping AnswerKey Questions
- Where are the biggest growth opportunities?
- How can the business become more valuable?
- What improvements should happen first?
- How can performance continue to improve?
YOUR KIST CONSULTANCY JOURNEY
Understanding Your Business. Building A Better Future.
Every engagement follows the same structured consultancy methodology. We begin by understanding your business and objectives, gather independent evidence, identify the root causes behind business challenges and deliver a practical roadmap focused on measurable business improvement.
1
Discovery
We begin by understanding your business, your objectives and the challenges you want to overcome.
2
Observation
Before asking questions, we independently observe your business, customer journey and operations to build an objective understanding.
3
Evidence Gathering
We review processes, systems and supporting evidence while speaking with key people across the business.
4
Analysis
We connect evidence from every area of the business to identify root causes, strengths and opportunities for improvement.
5
Findings
We present our findings, explain what they mean for your business and highlight the opportunities likely to have the greatest impact.
6
Improvement Plan
Together we agree clear priorities, ownership and realistic timescales to help turn recommendations into measurable results.
7
Continued Support
Whether through follow up reviews, reassessments or strategic consultancy, we remain available to support your continued progress.
EXECUTIVE REPORTING
From Insight To Improvement.
Every KIST engagement concludes with a professionally designed executive report that brings together your business objectives, consultant observations, evidence, key findings and prioritised opportunities into one practical roadmap for measurable business improvement.
Executive Summary
82
- Business Objectives
- Key Findings
- Performance Score
- Priority Opportunities
Business Insights
◎
- Performance Dashboard
- Evidence Summary
- Opportunity Ranking
- Business Benchmarks
Improvement Plan
- Quick Wins
- 90 Day Priorities
- Action Owners
- Review Dates
CONTINUING THE JOURNEY
Business Improvement Doesn’t End With The Report.
Every assessment is the beginning of a longer journey. As your business evolves, new opportunities emerge, priorities change and fresh challenges appear. KIST provides ongoing consultancy, progress reviews and reassessments to help ensure improvements are delivered and business performance continues to grow.
Progress Review
Review completed actions, measure progress against agreed objectives and identify the next priorities to keep your improvement plan moving forward.
REVIEW • MEASURE • REFINEBusiness Reassessment
Compare today’s performance with previous findings, measure improvement over time and uncover the next opportunities for business growth.
COMPARE • BENCHMARK • IMPROVEStrategic Consultancy
Ongoing support whenever your business needs it, from operational improvement and growth planning to major transformation and change.
ADVISE • SUPPORT • DELIVER
READY WHEN YOU ARE
Find Out Where Your Business Really Stands.
Book a KIST Business Performance Assessment and get an independent, evidence based score across all eleven performance disciplines.
kistconsulting.co.uk 